Delivering Happiness

Delivering Happiness

This book is an interesting book by the founder of Zappos, one of the largest online retailers in the US. I did like the book and the story, but I found it difficult to relate to some of it. It might be because it is such an American story, but I also found it far removed from the situation a typical small business owner finds himself in on a day to day basis. However, there is a lot of great info and ideas in it to make it a worthwhile read.

From the book:

  • Pay brand-new employees $2,000 to quit
  • Make customer service the responsibility of the entire company-not just a department
  • Focus on company culture as the #1 priority
  • Apply research from the science of happiness to running a business
  • Help employees grow-both personally and professionally
  • Seek to change the world

Oh, and make money too.
Sound crazy? It’s all standard operating procedure at Zappos, the online retailer that’s doing over $1 billion in gross merchandise sales annually. After debuting as the highest-ranking newcomer in Fortune magazine’s annual “Best Companies to Work For” list in 2009, Zappos was acquired by Amazon in a deal valued at over $1.2 billion on the day of closing.

In DELIVERING HAPPINESS, Zappos CEO Tony Hsieh shares the different lessons he has learned in business and life, from starting a worm farm to running a pizza business, through LinkExchange, Zappos, and more. Fast-paced and down-to-earth, DELIVERING HAPPINESS shows how a very different kind of corporate culture is a powerful model for achieving success-and how by concentrating on the happiness of those around you, you can dramatically increase your own.

By Tony Hsieh, published 2010

My rating:

Get it now on Amazon

John Di Stefano

An entrepreneur at heart and founder of the Entrepreneur Academy in Brussels, Belgium, this site is run by John di Stefano, teaching and supporting entrepreneurs to learn the skills every entrepreneur needs to create a better life for themselves and the people around them.

Leave a Reply

Close Menu